Frequently asked questions
Who runs topfactslist.com?
We are a small editorial team publishing UK-focused casino comparisons. We may earn affiliate fees when you register through our outbound links; that relationship is disclosed at the top of every page.
Do you hold my money or operate games?
No. We only publish information and links. Deposits, stakes, and withdrawals are handled exclusively by licensed third-party operators under their own terms.
How do you choose which brands appear?
We weigh UK licensing visibility, product depth, payout reputation signals, and commercial agreements. Rankings can shift when offers or compliance posture changes—always verify details on the operator’s site.
Are bonuses guaranteed?
No. Promotions carry eligibility rules, time limits, and wagering requirements. Read the operator’s T&Cs before you opt in; screenshots on our Site may be outdated the moment an operator edits a campaign.
What if I need help with a gambling problem?
Contact Be Gamble Aware, GamCare, or use Gamstop for self-exclusion across UK-licensed operators. Our pages are not a crisis service—if you need immediate support, reach those organisations directly.
How can I contact you?
Email info@topfactslist.com for privacy, corrections, or partnership questions. We cannot mediate payment disputes with casinos.
Why does the age gate appear every time in a new browser?
The age confirmation uses browser session storage so a single browser session remembers your choice until you close the tab or window (depending on browser behaviour). Private or incognito modes, different devices, cleared storage, or strict anti-tracking settings can reset the prompt. This is intentional to reduce the chance of cached “yes” answers being reused across shared devices.
Do you store my gambling history?
No. We do not operate wagering accounts. Any play history sits with the licensed operator you choose. Our server logs may record that you visited certain pages or clicked outbound links, but they do not include stake amounts, game outcomes, or wallet balances from third-party sites.
How quickly should I expect a reply to email?
We aim to acknowledge substantive enquiries within a few business days, though complex compliance or data-rights requests may take longer while we verify identity and gather records. Urgent gambling harm situations should go directly to Be Gamble Aware, GamCare, or emergency services—not to our general inbox.
Can you remove a brand from the Site?
We periodically refresh listings when licences lapse, reputational signals change, or commercial agreements end. If you represent an operator and believe our factual summary is wrong, send evidence to our contact address; we will review in good faith but are not obliged to feature any particular brand.
Do you charge users a fee?
Access to topfactslist.com is free. We may earn affiliate revenue from operators when you follow tracked links and register. That model subsidises editorial work but does not change the fact that you pay nothing to read our pages.
What does “independent” mean in your disclosure bar?
We are not owned or controlled by a single casino operator, but we are not neutral in the sense of having zero commercial relationships. “Independent” here signals that multiple brands may appear, comparisons are written in-house, and we retain editorial discretion subject to the affiliate partnerships we maintain.
Are RTP numbers on third-party games guaranteed?
Published return-to-player percentages are supplied by studios or operators and can vary by jurisdiction, configuration, or updates. Treat any RTP mention on our Site or elsewhere as indicative; verify in-game help files before assuming a specific theoretical return applies to your session.
Can I use ad blockers?
You may use browser extensions that block scripts or cookies, understanding that some features (cookie preference storage, analytics-free A/B tests, or certain outbound redirects) might not behave as designed. We do not engineer around every blocker; if something breaks, try temporarily allowing scripts for this domain.
Do you endorse any single payment method?
No. Availability of debit cards, e-wallets, or open banking depends on the operator and your bank’s rules. UK-licensed operators increasingly restrict credit-card deposits; always read cashier pages for fees, limits, and bonus eligibility tied to specific methods.